Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The estimated delivery time is typically 3-7 business days for standard shipping within the U.S. For expedited shipping, the delivery time is usually 2-3 business days, and for overnight shipping, it can be delivered the next business day.
To create an account, simply click on the “Sign Up” or “Create Account” button on our homepage. You’ll need to provide your email, create a password, and fill in your shipping details. Once completed, you will have access to track orders and receive exclusive offers.
To update your shipping address, log into your account, go to the “Account Settings” section, and update the address information. If your order is still in processing and hasn’t shipped, you can also contact our customer support at support@mail.ebaydiy.com
to make changes.
You can track your order through your account page under the “Order History” section, or you will receive an email with tracking details once your order has shipped.
No, we do not store your full credit card information. However, we securely store only the necessary details required for future orders such as billing and shipping information.
Yes, we collect sales tax based on your shipping address, where applicable. The sales tax amount will be calculated during checkout.
Currently, we primarily ship to the United States. For international orders, please contact customer support at support@mail.ebaydiy.com
for specific shipping policies and fees.
In most cases, your items will be shipped together in one package. However, depending on the size, weight, and stock availability, your items may be shipped separately.
If you need to swap an item
Returns and Exchanges
We offer a 90-day return window for most products. Returns are accepted if items are unused and in their original packaging. Please note that customized or personalized items are non-returnable unless defective.
If you received the wrong item, please contact our support team at support@mail.ebaydiy.com immediately. We will provide you with a Return Merchandise Authorization (RMA) and arrange for a replacement or refund at no extra cost.
If your order arrives damaged, please contact our customer service within 7 days of receiving the item. We will issue a return label, and the return shipping will be free. Once the damaged product is received, a full refund or replacement will be processed.
Once you receive your Return Merchandise Authorization (RMA), we will provide you with the specific return address. Please ensure that the product is in unused, original condition when returned.
Customer support is available Monday through Friday, 9:00 AM – 5:00 PM (GMT-8). You can reach us via email at support@mail.ebaydiy.com or visit our website for more information.
If you made a mistake with your shipping address, contact us immediately at support@mail.ebaydiy.com. If the order has not been shipped yet, we can make the necessary changes. If it has already been shipped, we may not be able to change the address, but we will assist you with tracking and resolution.
Once your order has been submitted, it is typically processed within 1-2 business days. If you need to cancel or modify an order, please contact us as soon as possible. We may be able to cancel it before it ships, but if the item has already been dispatched, we will assist you with the return process.
Currently, we do not offer pre-orders for items that are out of stock. However, we are constantly restocking our inventory, so please check back frequently for availability or sign up for notifications on restocks.